Privacy Policy

Effective Date: 14 April 2026
Last Updated: 14 April 2026

Cold Clothing Store is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your data.

This policy applies to all users of coldclothingstore.com and is governed by the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

By using this website, you consent to the practices described in this policy.

1. Who We Are

Cold Clothing Store is an unregistered sole proprietorship operating online at coldclothingstore.com.

Cold Clothing Store
South Chittoor, Ernakulam
Kerala – 682027, India
Email: admin.col dclothingstore@gmail.com

2. Information We Collect

2.1 Information You Give Us Directly

Account registration: Name, email address, password (stored in encrypted form).
Orders: Full name, delivery address, phone number, email address.
Communications: Any message, email, or inquiry you send us.
Social login: If you sign in with Google, we receive your name, email address, and profile picture from Google. We do not receive your Google password.

2.2 Information Collected Automatically

Usage data: Pages visited, time spent on pages, links clicked, browser type, device type, operating system, and IP address.
Analytics: We use Google Analytics 4 (GA4) with enhanced measurement enabled. GA4 automatically tracks page views, scroll depth, outbound link clicks, site searches, form interactions, and file downloads.
Cookies: See Section 7 for full details.

2.3 Information We Do Not Collect

We do not collect or store your card number, bank account details, CVV, or UPI PIN. All payment data is handled exclusively by Razorpay.
We do not collect sensitive personal data such as health information, biometric data, or government ID numbers.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders — including sharing your delivery address with our courier partner.
To manage your account — registration, login, and account security.
To communicate with you — order confirmations, shipping updates, and responses to your enquiries.
To process payments — by passing order details to Razorpay for secure payment processing.
To improve our website — using anonymised analytics data to understand how visitors use the site.
To comply with legal obligations — including responding to lawful requests from government authorities.
To prevent fraud — detecting and investigating suspicious activity or abuse of our platform.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

Contract performance: Processing your order and delivering your purchase.
Consent: Analytics cookies and marketing communications (where opted in).
Legitimate interest: Fraud prevention, website security, improving our services.
Legal obligation: Retaining transaction records as required by applicable law.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal data. We share it only in the following circumstances:

5.1 Service Providers

Razorpay Software Private Limited — payment processing. Your payment data is governed by Razorpay's Privacy Policy at razorpay.com.
Courier and logistics partners — your name, phone number, and delivery address are shared with our shipping carrier to fulfil your order.
Hostinger International Ltd — web hosting provider. Your data is stored on servers managed by Hostinger.
Google LLC — Google Analytics for website analytics; Google OAuth for social login. Governed by Google's Privacy Policy at google.com/privacy.

5.2 Legal Requirements

We may disclose your personal data if required to do so by law, court order, or a request from a government or law enforcement authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Cold Clothing Store, our customers, or others.

5.3 Business Transfer

If Cold Clothing Store is sold, merged, or transferred to a new owner in the future, your data may be transferred as part of that transaction. We will notify you if this occurs.

6. Data Retention

Account data: Retained for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.
Order data: Retained for a minimum of 3 years from the date of purchase for record-keeping and dispute resolution purposes.
Analytics data: Google Analytics data is retained per Google's default retention settings (14 months).
Communications: Emails and support messages are retained for up to 2 years.

7. Cookies

Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:

Type Purpose Examples Essential Required for the website to function — session management, cart, login state. Session cookie, CSRF token Analytics Anonymised data to help us understand how visitors use the site. Google Analytics (_ga, _gid) Third-party Set by Razorpay and Google during payment and social login flows. Razorpay, Google OAuth

You can control or delete cookies through your browser settings. Disabling essential cookies will affect the functionality of the website (for example, your cart may not work correctly).

Google Analytics uses anonymised IP addresses. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

HTTPS encryption on all pages of this website.
Encrypted storage of passwords (bcrypt hashing).
No storage of payment card or bank account details on our servers.
Access to customer data restricted to authorised personnel only.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

9. Your Rights

Under applicable Indian law, you have the following rights regarding your personal data:

Right to access: You may request a copy of the personal data we hold about you.
Right to correction: You may ask us to correct inaccurate or incomplete data.
Right to deletion: You may ask us to delete your personal data, subject to legal retention obligations.
Right to withdraw consent: Where we rely on your consent to process data (e.g. analytics cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
Right to raise a grievance: You may contact our Grievance Officer (see Section 11) with any complaint about how we handle your data.

To exercise any of these rights, email us at admin.coldclothings tore@gmail.com with the subject line "Privacy Request". We will respond within 30 days.

We may need to verify your identity before processing any request.

10. Children's Privacy

We do not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If you believe a child under 13 has provided us with personal data, please contact us immediately at admin.coldclothingstore@gmail.com and we will delete that data promptly.

11. Third-Party Websites

This website may contain links to third-party websites. This Privacy Policy applies only to coldclothingstore.com. We are not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of any website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the website after any change constitutes your acceptance of the updated policy.

For material changes, we will make reasonable efforts to notify registered users by email.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of the Grievance Officer are as follows:

Grievance Officer
Cold Clothing Store
South Chittoor, Ernakulam
Kerala – 682027, India
Email: admin.col dclothingstore@gmail.com

Complaints or concerns regarding this Privacy Policy or our data handling practices can be directed to the Grievance Officer. We will acknowledge your complaint within 24 hours and resolve it within 30 days of receipt.

14. Contact Us

For any questions about this Privacy Policy, contact us at:

Cold Clothing Store
South Chittoor, Ernakulam
Kerala – 682027, India
Email: admin.col dclothingstore@gmail.com
Website: coldclothingstore.com